<p>An experienced Field Service Technician is sought to deliver high-quality onsite maintenance, repair and customer support for industrial and commercial equipment. The role requires strong fault-finding skills, a customer-focused attitude and the ability to work independently across client sites. Regular travel by company van will be required, and the role reports to the Service Manager.</p>
<p>This job description outlines the primary purpose, duties and required qualifications for the Field Service Technician role. It is intended to help HR teams, recruiters and staffing agencies attract skilled candidates who can maintain uptime and deliver excellent client service.</p>
<h2>Field Service Technician Job Profile</h2>
<p>The Field Service Technician provides reactive and scheduled maintenance, installation and commissioning of equipment at customer locations. They act as the on-site technical point of contact and ensure compliance with safety and quality standards.</p>
<p>Technicians are expected to record service history, advise clients on best practice and collaborate with the engineering office to resolve complex faults. The role demands clear communication and meticulous attention to detail.</p>
<h2>Field Service Technician Job Description</h2>
<p>The Field Service Technician undertakes routine inspections, diagnostics and repairs of mechanical, electrical and electronic systems. Typical equipment may include HVAC units, factory automation systems, pumps, compressors or other site-specific machinery. The technician will travel between client sites, carrying a toolkit and parts to complete first-time fixes where possible.</p>
<p>Key responsibilities include interpreting wiring diagrams, conducting tests with multimeters and oscilloscopes, replacing components and performing software updates or PLC diagnostics as necessary. The technician must complete service reports, log parts used and update maintenance records using the company mobile system.</p>
<p>The role involves liaising directly with clients to explain findings, recommend preventive maintenance and support warranty processes. Field Service Technicians may work evenings or weekends for critical breakdowns and must be prepared to follow client site rules, permit-to-work procedures and health and safety regulations.</p>
<h2>Field Service Technician Duties and Responsibilities</h2>
<ul>
<li>Respond to service calls and diagnose faults promptly and accurately.</li>
<li>Conduct installations, commissioning and site acceptance tests.</li>
<li>Carry out preventive maintenance and scheduled inspections.</li>
<li>Repair, replace or adjust mechanical and electrical components.</li>
<li>Use diagnostic tools and test equipment to verify repairs.</li>
<li>Maintain accurate service reports and update the work order system.</li>
<li>Manage spare parts inventory in the van and request replenishment as needed.</li>
<li>Provide clear technical feedback to the engineering team and suggest improvements.</li>
<li>Ensure compliance with health and safety, COSHH and client-specific requirements.</li>
<li>Offer professional customer service and maintain strong client relationships.</li>
<li>Attend training to remain competent with new equipment and software.</li>
</ul>
<h2>Field Service Technician Requirements and Qualifications</h2>
<ul>
<li>Relevant City and Guilds, NVQ or equivalent qualification in electrical or mechanical engineering.</li>
<li>Proven experience as a field service or service engineer within industrial or commercial settings.</li>
<li>Strong fault-finding skills across electrical, electronic and mechanical domains.</li>
<li>Experience with PLCs, HMIs, and basic networking is desirable.</li>
<li>Full UK driving licence and willingness to travel across the region; overnight stays may be required.</li>
<li>Good IT skills, including mobile field service apps and MS Office.</li>
<li>Excellent communication skills and a customer service mindset.</li>
<li>Ability to work independently, prioritise tasks and manage time effectively.</li>
<li>Health and safety awareness and relevant site training, such as IPAF or confined space, is an advantage.</li>
<li>Right to work in the UK and eligibility to work at heights where applicable.</li>
</ul>