<p>We are seeking an experienced Client Relationship Manager to nurture key accounts, enhance client satisfaction and drive commercial growth. The successful candidate will build trust with stakeholders, coordinate service delivery and act as the primary liaison between clients and our delivery teams.</p>
<h2>Client Relationship Manager Job Profile</h2>
<p>The Client Relationship Manager is responsible for developing and maintaining strong, long term client relationships. This role focuses on understanding client needs, ensuring excellent service delivery and identifying opportunities to expand accounts.</p>
<p>Working closely with sales, operations and product teams, the post holder will manage contract renewals, resolve issues promptly and produce regular client reports to inform strategic decisions and continuous improvement.</p>
<h2>Client Relationship Manager Job Description</h2>
<p>As a Client Relationship Manager you will act as the primary point of contact for assigned clients, overseeing the full client lifecycle from onboarding to renewal. You will proactively monitor satisfaction levels, co-ordinate internal resources to meet client expectations and ensure commitments are met on time and to budget.</p>
<p>You will analyse client data and feedback to produce insights that inform account plans and service enhancements. By developing a deep understanding of each client s business objectives you will identify opportunities for cross selling and upselling while ensuring solutions are practical and aligned to client priorities.</p>
<p>The role requires excellent communication skills, diplomacy and a solutions focussed approach. You will prepare weekly and monthly status updates, lead review meetings and escalate complex issues where necessary. A strong commercial acumen is required to balance client needs with company profitability.</p>
<h2>Client Relationship Manager Duties and Responsibilities</h2>
<ul>
<li>Serve as principal point of contact for assigned clients, building trust and credibility.</li>
<li>Develop and maintain detailed account plans to support client objectives and growth.</li>
<li>Coordinate internal teams to ensure timely delivery of services and solutions.</li>
<li>Monitor service levels and client satisfaction, implementing remedial action where required.</li>
<li>Conduct regular client review meetings and produce concise status reports.</li>
<li>Identify and pursue opportunities for cross selling and upselling relevant services.</li>
<li>Manage contract renewals and negotiate terms in line with company policy.</li>
<li>Liaise with product and operations teams to communicate client requirements and feedback.</li>
<li>Analyse client performance metrics and deliver actionable recommendations.</li>
<li>Handle client escalations promptly and work towards long term resolutions.</li>
<li>Maintain accurate records within CRM and ensure data integrity.</li>
<li>Support business development by providing client insights and case studies.</li>
</ul>
<h2>Client Relationship Manager Requirements and Qualifications</h2>
<ul>
<li>Bachelor s degree in Business, Marketing, Economics or a related discipline.</li>
<li>Proven experience in client relationship management, account management or customer success.</li>
<li>Strong commercial awareness with a track record of achieving account growth targets.</li>
<li>Excellent communication and interpersonal skills, with the ability to influence at senior levels.</li>
<li>Proficient in CRM systems and Microsoft Office; ability to interpret client data and produce reports.</li>
<li>Highly organised, capable of managing multiple accounts and competing priorities.</li>
<li>Problem solving mindset with a pragmatic approach to delivering solutions.</li>
<li>Experience negotiating contracts and managing renewals is desirable.</li>
<li>Ability to travel to client sites and attend meetings as required.</li>
<li>Full right to work in the relevant jurisdiction and a professional attitude to client confidentiality.</li>
</ul>