<p>We are seeking a diligent Trust & Safety Analyst to safeguard our platform, protect users and uphold community standards. The successful candidate will analyse incidents, enforce policy, and collaborate with cross-functional teams to reduce harm and fraud. This role requires strong judgement, excellent investigative skills and a commitment to user safety and regulatory compliance.</p>
<h2>Trust & Safety Analyst Job Profile</h2>
<p>The Trust & Safety Analyst monitors platform behaviour to identify abuse, fraud and policy breaches. They apply policies consistently, escalate complex cases and make data-driven recommendations to improve safety.</p>
<p>This role requires close liaison with legal, product and engineering teams to implement mitigations and to refine detection rules. Clear communication and sound analytical skills are essential.</p>
<h2>Trust & Safety Analyst Job Description</h2>
<p>A Trust & Safety Analyst is responsible for reviewing reports, investigating suspected abuse and taking appropriate enforcement actions in line with company policy. The analyst will triage incidents, produce incident summaries and contribute to trend analysis to preempt emerging risks. This role balances automated systems with human review to ensure fair outcomes for users and to protect the platform's integrity.</p>
<p>Key responsibilities include analysing user-generated content and behaviour, identifying patterns of malicious activity and recommending pragmatic solutions that reduce repeat harm. The analyst will develop and maintain escalation workflows, support incident response, and provide training to moderators. They will also ensure evidence is collected and documented for potential regulatory enquiries or legal action.</p>
<p>The role requires an understanding of relevant laws and regulations relating to online safety, data protection and fraud prevention. The Trust & Safety Analyst should be comfortable working with large data sets, using tools to surface anomalies and collaborating with machine learning teams to improve detection accuracy. A customer-focused mindset and the ability to work under pressure are important, as are high ethical standards.</p>
<h2>Trust & Safety Analyst Duties and Responsibilities</h2>
<ul>
<li>Monitor and review user reports and automated alerts to identify harmful behaviour and content.</li>
<li>Conduct timely investigations and apply enforcement actions, including warnings, removals and suspensions.</li>
<li>Document case findings, maintain audit trails and prepare incident summaries for stakeholders.</li>
<li>Collaborate with product and engineering to tune detection rules and reduce false positives.</li>
<li>Analyse trends to identify systemic issues and recommend policy or product changes.</li>
<li>Escalate complex or high-risk incidents to senior teams and legal where appropriate.</li>
<li>Support cross-functional incident response and post-incident reviews.</li>
<li>Contribute to the development of moderation playbooks and training materials.</li>
<li>Work with fraud and risk teams to investigate payment abuse and identity fraud.</li>
<li>Ensure compliance with regulatory requirements and internal governance standards.</li>
</ul>
<h2>Trust & Safety Analyst Requirements and Qualifications</h2>
<ul>
<li>Bachelor's degree in criminology, computer science, information security, social sciences or related field, or equivalent experience.</li>
<li>Proven experience in trust and safety, content moderation, fraud prevention or investigations.</li>
<li>Strong analytical skills with experience in using data tools and dashboards to identify patterns.</li>
<li>Familiarity with online safety regulations, data protection and digital platform compliance.</li>
<li>Excellent written and verbal communication skills to prepare clear reports and liaise with stakeholders.</li>
<li>Ability to make impartial decisions under pressure and manage sensitive information discreetly.</li>
<li>Experience with ticketing systems and case management tools.</li>
<li>Knowledge of machine learning concepts and how automated systems support content review is desirable.</li>
<li>High attention to detail, good judgement and a collaborative approach to problem solving.</li>
<li>Willingness to work flexible hours if required for incident response and international coverage.</li>
</ul>