<p>We seek an experienced Operations Manager to oversee day to day operations, improve processes and lead cross functional teams. The successful candidate will ensure efficient service delivery, drive continuous improvement and support commercial objectives. This role suits a pragmatic leader with strong analytical skills and a proven track record of operational delivery.</p>
<h2>Operations Manager Job Profile</h2>
<p>The Operations Manager coordinates resources, systems and people to achieve reliable, cost efficient outcomes. Reporting to senior management, the post-holder develops operational plans, monitors performance and implements improvements that support organisational goals.</p>
<p>They act as a central point for operational decision making, fostering collaboration between departments and ensuring compliance with company policies and regulatory requirements. Strong stakeholder management and leadership are essential for success in this role.</p>
<h2>Operations Manager Job Description</h2>
<p>An Operations Manager is responsible for the smooth running of daily business functions across multiple teams and sites. Key duties include planning workloads, allocating resources, overseeing supply chain activities and managing vendor relationships. The role requires monitoring key performance indicators, producing regular reports and recommending corrective actions to meet targets for efficiency, quality and cost.</p>
<p>The role also involves leading continuous improvement initiatives using data-driven approaches. The Operations Manager works closely with finance, HR and commercial colleagues to align operational activities with budgetary constraints and strategic priorities. They will develop standard operating procedures and ensure staff are trained to deliver consistent outcomes.</p>
<p>Leadership and coaching of team leaders and supervisors are integral to the position. The successful candidate will build a collaborative culture, resolve operational issues promptly and champion health and safety standards. This position often includes responsibility for change management projects, technology rollouts and process reengineering to enhance productivity and customer satisfaction.</p>
<h2>Operations Manager Duties and Responsibilities</h2>
<ul>
<li>Plan, direct and coordinate day-to-day operational activities across allocated functions and sites</li>
<li>Manage resource allocation, staffing rotas and vendor relationships to meet service levels</li>
<li>Monitor performance metrics and produce management reports for senior stakeholders</li>
<li>Develop and implement process improvements to increase efficiency and reduce costs</li>
<li>Ensure compliance with health and safety regulations and company policies</li>
<li>Lead, mentor and appraise team leaders and supervisors to support staff development</li>
<li>Manage budgets, control expenditure and support financial forecasting</li>
<li>Coordinate supply chain and logistics activities to maintain stock accuracy and timely delivery</li>
<li>Drive quality assurance and resolve customer service issues promptly</li>
<li>Support technology adoption and lead relevant operational change projects</li>
</ul>
<h2>Operations Manager Requirements and Qualifications</h2>
<ul>
<li>Degree in business, operations management or a related discipline, or equivalent experience</li>
<li>Proven experience in an operations management role, ideally within a comparable sector</li>
<li>Strong analytical skills with proficiency in data analysis and performance metrics</li>
<li>Excellent leadership skills with experience in managing multi-disciplinary teams</li>
<li>Knowledge of supply chain, logistics and vendor management best practices</li>
<li>Proficient with MS Office and familiarity with ERP systems or operations software</li>
<li>Exceptional communication and stakeholder management skills</li>
<li>Commercial awareness with experience in budget management and cost control</li>
<li>Problem-solving focus and experience of implementing continuous improvement methods</li>
<li>Full right to work in the UK and willingness to travel between sites as required</li>
</ul>