<p>A Conversational AI Designer crafts natural, efficient and delightful interactions for chatbots and voice assistants. They blend user experience design, linguistics and data analysis to create conversational systems that meet business goals and user needs. The role requires strong prototyping skills, empathy for users and close collaboration with engineers and product teams.</p>
<p>This job description outlines the role, profile, duties and required qualifications for hiring a Conversational AI Designer. It is tailored for HR, recruiters and staffing agencies seeking top candidates.</p>
<h2>Conversational AI Designer Job Profile</h2>
<p>The Conversational AI Designer is responsible for shaping the language, flow and behaviour of automated conversational agents. They translate user needs and business requirements into intuitive dialogue experiences across chat and voice channels.</p>
<p>This role sits at the intersection of UX design, computational linguistics and product strategy. Candidates should be able to specify intents, design slot filling, map conversation pathways and produce prototypes for user testing.</p>
<h2>Conversational AI Designer Job Description</h2>
<p>The Conversational AI Designer will lead the end to end creation of conversational experiences, from research and persona definition to script writing and testing. They will design dialogue flows, refine language to sound natural in the target locale and iterate with data from real interactions to improve performance.</p>
<p>Working closely with product managers, engineers and data scientists, the designer will define intent taxonomies, craft sample utterances, specify contextual handling and error recovery strategies. They will also set metrics for success and review analytics to drive continuous improvement.</p>
<p>In addition to design work, the role involves user testing, stakeholder workshops and the maintenance of conversational design guidelines to ensure consistent voice and tone across products. Familiarity with platforms such as Rasa, Dialogflow, Amazon Lex or similar is highly desirable.</p>
<h2>Conversational AI Designer Duties and Responsibilities</h2>
<ul>
<li>Conduct user research and stakeholder interviews to define conversational requirements.</li>
<li>Create user personas, journey maps and scenario scripts for chat and voice interactions.</li>
<li>Design and document dialogue flows, intents, entities and slot filling strategies.</li>
<li>Write natural, brand‑consistent utterances and system responses for multiple contexts.</li>
<li>Prototype conversations using conversation design tools and interactive mock ups.</li>
<li>Work with engineers to implement NLU models and integrate conversation logic with backend systems.</li>
<li>Plan and run usability tests, analyse feedback and refine designs based on data.</li>
<li>Define success metrics, monitor conversational analytics and recommend improvements.</li>
<li>Develop and maintain conversational design guidelines and style guides.</li>
<li>Ensure accessibility and inclusivity in language and interaction design.</li>
</ul>
<h2>Conversational AI Designer Requirements and Qualifications</h2>
<ul>
<li>Bachelor's degree in Interaction Design, Linguistics, Computer Science, Human Computer Interaction or related field.</li>
<li>Proven experience designing chatbots, voice assistants or conversational interfaces.</li>
<li>Strong understanding of NLU concepts, intent classification and entity recognition.</li>
<li>Skilled at writing conversational copy and shaping tone of voice for diverse audiences.</li>
<li>Experience with prototyping tools and conversational platforms such as Rasa, Dialogflow, Voiceflow or similar.</li>
<li>Familiarity with user research methods, A B testing and analytics for conversational systems.</li>
<li>Excellent collaboration skills and experience working in cross-functional teams.</li>
<li>Attention to detail, analytical mindset and ability to translate data into design decisions.</li>
<li>Portfolio demonstrating conversational projects, dialogue scripts and prototypes.</li>
<li>Fluent English with strong written and verbal communication skills; knowledge of additional languages is an advantage.</li>
</ul>