<p>We are seeking a dependable and proactive Shift Supervisor to oversee daily operations, support and develop staff, and ensure consistent quality across shifts. The successful candidate will manage resources, handle escalations and maintain a safe working environment. This role demands clear communication, strong organisational skills and a commitment to continuous improvement.</p>
<h2>Shift Supervisor Job Profile</h2>
<p>The Shift Supervisor coordinates team activities on a given shift to meet production, service or operational targets. They act as the principal point of contact for staff, ensuring policies and procedures are followed, and productivity is sustained.</p>
<p>This role requires hands-on management, basic performance analysis and the ability to liaise with other supervisors and management to ensure smooth handovers between shifts.</p>
<h2>Shift Supervisor Job Description</h2>
<p>The Shift Supervisor leads a designated shift, assigning tasks, monitoring progress and intervening where barriers to performance arise. They ensure adherence to health and safety regulations, maintain quality standards and report shift outcomes to senior management. Supervisory duties include coaching team members, carrying out performance feedback and supporting training initiatives to develop staff capability.</p>
<p>Operational responsibilities encompass managing rotas, overseeing material and equipment usage, troubleshooting production issues and coordinating with maintenance or other departments for swift resolution. The supervisor also handles routine administrative duties such as incident logs, shift reports and basic data collection to inform continuous improvement activities.</p>
<p>In customer-facing settings, the Shift Supervisor will manage service delivery during their shift, resolve escalations and ensure customer expectations are met. The role suits someone who thrives in a busy environment, can make sound decisions under pressure and who actively promotes a positive team culture.</p>
<h2>Shift Supervisor Duties and Responsibilities</h2>
<ul>
<li>Supervise and allocate daily tasks to team members to achieve shift targets.</li>
<li>Monitor performance metrics and provide constructive feedback to staff.</li>
<li>Ensure compliance with health, safety and quality standards at all times.</li>
<li>Conduct briefings and handovers to maintain continuity between shifts.</li>
<li>Identify and escalate operational issues, coordinating timely corrective action.</li>
<li>Support recruitment, induction and on-the-job training for new team members.</li>
<li>Maintain accurate shift records, logs and simple performance reports.</li>
<li>Manage staff behaviour and attendance, applying company policies fairly.</li>
<li>Liaise with maintenance, logistics and other departments to resolve problems.</li>
<li>Implement process improvements and suggest efficiency gains.</li>
<li>Respond to customer or client queries and manage escalations professionally.</li>
<li>Uphold stock control and resource allocation during the shift.</li>
</ul>
<h2>Shift Supervisor Requirements and Qualifications</h2>
<ul>
<li>Previous experience in a supervisory or team leader role, ideally within a similar sector.</li>
<li>Good communication and interpersonal skills with the ability to motivate staff.</li>
<li>Basic numeracy and literacy skills; confident in using standard office software.</li>
<li>Knowledge of health and safety regulations relevant to the workplace.</li>
<li>Proven ability to manage competing priorities and make decisions under pressure.</li>
<li>Experience of rota planning, timekeeping and absence management is desirable.</li>
<li>Formal qualifications in a relevant discipline or supervision training are advantageous.</li>
<li>Flexible approach to shift patterns, including early mornings, evenings and weekends.</li>
<li>Desire to coach and develop colleagues and support career progression.</li>
<li>Ability to analyse basic data and produce clear, concise shift reports.</li>
</ul>