<p>The Hospitality Manager leads front-of-house and guest services to deliver exceptional experiences across hotels, restaurants and event venues. This role balances operational oversight, team leadership and commercial performance while upholding high standards of service, safety and compliance.</p>
<h2>Hospitality Manager Job Profile</h2>
<p>The Hospitality Manager is responsible for the smooth running of hospitality operations, including guest relations, staff management and day-to-day administration. The postholder works closely with senior management to implement service standards and drive revenue growth.</p>
<p>This role requires a proactive leader with strong communication skills, commercial awareness and the ability to resolve issues under pressure. The Hospitality Manager ensures excellent customer satisfaction while maintaining budgetary control and regulatory compliance.</p>
<h2>Hospitality Manager Job Description</h2>
<p>The Hospitality Manager oversees all guest-facing activities, ensuring each customer receives a warm welcome and efficient service. Responsibilities include supervising front-of-house teams, coordinating with food and beverage colleagues, managing bookings and events, and monitoring service quality. The manager will analyse performance metrics and customer feedback to identify the improvement opportunities.</p>
<p>The role requires hands-on involvement during peak periods, mentoring staff, and resolving complaints promptly and professionally. The Hospitality Manager also liaises with suppliers, coordinates maintenance and ensures facilities meet health and safety standards. They prepare regular reports for senior management and contribute to commercial planning, including pricing, promotions and forecasting.</p>
<p>Successful candidates will be adept at rota planning, cost control and inventory management, while fostering a positive team culture that motivates staff to deliver consistent guest experiences. Strong IT literacy and familiarity with property management or booking systems are essential.</p>
<h2>Hospitality Manager Duties and Responsibilities</h2>
<ul>
<li>Lead and supervise front-of-house, reception and guest services teams.</li>
<li>Ensure consistently high standards of customer service and guest satisfaction.</li>
<li>Manage bookings, arrivals and departures, and coordinate event logistics.</li>
<li>Develop and maintain service standards, policies and operating procedures.</li>
<li>Recruit, train and mentor staff; conduct appraisals and manage performance.</li>
<li>Prepare and manage departmental budgets, forecasts, and cost-control measures.</li>
<li>Monitor and order stock; liaise with suppliers to ensure timely delivery and value for money.</li>
<li>Handle guest complaints and incidents to ensure swift, effective resolution.</li>
<li>Ensure compliance with health and safety, licensing and food hygiene regulations.</li>
<li>Analyse guest feedback and operational data to implement improvements.</li>
<li>Coordinate with housekeeping, food and beverage, maintenance and events teams.</li>
<li>Represent the hospitality team in senior management meetings and contribute to commercial strategy.</li>
</ul>
<h2>Hospitality Manager Requirements and Qualifications</h2>
<ul>
<li>Minimum 3 years of experience in a supervisory hospitality role, preferably in hotels, restaurants or events.</li>
<li>A relevant hospitality qualification at NVQ Level 3 or equivalent is desirable.</li>
<li>Strong leadership skills with experience in recruiting, training and developing teams.</li>
<li>Proven ability in budget management, forecasting and inventory control.</li>
<li>Excellent customer service and communication skills, both written and verbal.</li>
<li>Sound knowledge of health and safety, food hygiene and licensing regulations.</li>
<li>Competent with property management systems, booking platforms and MS Office.</li>
<li>Ability to work flexible hours, including evenings, weekends and bank holidays.</li>
<li>Calm under pressure, solution-focused and commercially aware.</li>
<li>Right to work in the UK and willingness to undergo necessary background checks.</li>
</ul>